Terms of Service
Overview
This website is operated by Hub Trend (“we”, “us”, “our”). We operate as a global B2C e-commerce platform, curating quality trending products for customers worldwide.
By accessing our site and/or purchasing from us, you agree to be bound by these Terms of Service, including all referenced policies.
Important: We act as a global retailer. Products are sourced from international suppliers to ensure quality and value.1. Business Model Disclosure
Transparency Notice: Hub Trend operates as a global B2C e-commerce platform. We:
- Carefully curate and select trending products from various international suppliers
- Handle customer service, quality control, and order management
- Work with multiple fulfillment partners for global shipping
- Ensure consistent customer experience regardless of fulfillment method
2. Online Store Terms
- You must be at least 18 years old or have parental consent
- Products are for personal use only — no resale without written permission
- No illegal or unauthorized use of our products
- Strict prohibition against transmitting malicious code
- Breach of any Term results in immediate termination of services
3. General Conditions
- We reserve the right to refuse service to anyone for any reason at any time
- Your content may be transferred unencrypted over various networks
- Credit card information is always encrypted during transfer
- You agree not to reproduce, copy, sell, or exploit any part of the Service without express written permission
4. Accuracy of Information
We are not responsible if information on this site is inaccurate, incomplete, or outdated. Content is provided for general information only and should not be sole basis for decisions.
Any reliance on site material is at your own risk.5. Modifications to Service, Prices & Shipping
Modifications and Prices:
- Product prices are subject to change without notice due to market fluctuations
- We may modify or discontinue the Service without notice
- We are not liable for any modification, price change, suspension, or discontinuance of the Service
Shipping and Delivery:
- Stated delivery times are estimates and may vary by supplier, location, or weather
- Customs duties, taxes, and import fees are the buyer’s full responsibility
- We are not responsible for delays caused by customs or government restrictions
- Report lost shipments within 30 days of shipping date
- Accurate delivery address required — we are not responsible for incorrect addresses
6. Products or Services
- We curate diverse daily-use products, clothing, accessories, and tools
- Quantities may be limited and are subject to return per our Return Policy
- We cannot guarantee colors will appear accurately on your monitor
- We reserve the right to limit sales by person, region, or jurisdiction
- We do not warrant that products will meet your expectations
7. Billing & Account Information
We may refuse any order. We may limit or cancel quantities per person, household, or order.
You agree to provide current, complete, and accurate purchase and account information.
For details, please review our Return Policy.8. Optional Tools
We may provide access to third-party tools which we neither monitor nor control.
Access is provided “as is” and “as available” without warranties.
Use of optional tools is at your own risk.9. Third-Party Links
Content, products, and services on our site may include materials from third parties.
We are not responsible for examining or evaluating such content, accuracy, or links.
Complaints about third-party products must be directed to the respective party.10. User Submissions
If you send creative ideas, suggestions, or proposals, you agree we may use them freely without obligation.
We are not required to keep submissions confidential or pay compensation.
Your submissions must not violate any third-party rights.11. Personal Information
Your submission of personal information is governed by our Privacy Policy.12. Errors and Omissions
We may correct errors, inaccuracies, or omissions and update information at any time without notice.
We are not obligated to update information unless required by law.13. Prohibited Uses
You are prohibited from using the site for:
- Unlawful purposes or soliciting unlawful acts
- Violating international, federal, or local regulations
- Infringing intellectual property rights
- Harassment, abuse, or discrimination
- Submitting false or misleading information
- Uploading viruses or malicious code
14. Refunds and Exchanges
Basic Refund Conditions:
- 7-day refund policy from delivery date
- We replace only defective or damaged items
- Item must be unused, in original condition with tags
- Send clear photo/video within 48 hours of receipt
⚠️ Non-Refundable Items:
- Personal items (underwear, opened cosmetics)
- Digital or downloadable products
- Custom-made or personalized products
- Items damaged due to misuse
Refund Process:
- Processing: 2–3 business days
- Refund: 5–10 business days after approval
- Return shipping: Customer’s responsibility (unless defective)
- Contact: contact@hub-trend.com — Response within 24–48 hours
15. Disclaimer & Limitation of Liability
We do not guarantee uninterrupted, timely, secure, or error-free service. The service is provided “as is” and “as available”.
Hub-trend.com shall not be liable for any direct, indirect, incidental, special, or consequential damages.
Our total liability is limited to the amount paid for the products.16. Indemnification
You agree to indemnify, defend, and hold harmless Hub-trend.com from any claim arising out of your breach of these Terms.17. Severability
If any provision is found unlawful, the remaining provisions remain enforceable to the fullest extent permitted by law.18. Termination
These Terms are effective until terminated by either party. You may terminate by notifying us.
If we suspect non-compliance, we may terminate immediately without notice.19. Entire Agreement
These Terms and all referenced policies constitute the entire agreement between you and us regarding the Service.20. Governing Law & Dispute Resolution
Governing Law: Laws of Dubai Emirate, UAE
These Terms are governed by UAE laws, excluding conflict of law rules.
Dispute Resolution:
- Parties agree to resolve disputes through friendly negotiations first
- If unresolved in 30 days, proceed to arbitration
- Arbitration at Dubai International Arbitration Centre (DIAC)
- Language: Arabic or English
- You waive the right to join class-action lawsuits
21. Changes to Terms
The latest version of these Terms is always available on this page.
We may update these Terms by posting changes to our website.
Continued use constitutes acceptance of changes.22. Force Majeure
We are not liable for failure or delay due to circumstances beyond our control:
- Natural disasters
- Pandemics
- Wars and civil unrest
- Sudden government actions
- Supplier failures
- Global supply chain disruptions
- Network or system failures
We commit to transparency and minimizing impact on your orders.
